Program Manager II - Player Platforms

JOB DESCRIPTION

Our client, a video game company, is seeking a Program Manager II to join the Player Platform Team. 
 
Responsibilities:
 
•    Plan and scope cross team projects within Player Platform.
•    Plan and scope the end-to-end platform integration path for each game developer on the platform.
•    Build and adjust all integration milestones per customer, including kickoff meetings, working agreements, and follow-up commitments
•    Design systems for improving the feedback loop between teams, game and platform.
•    Standardize communications best practices, nomenclature, and tools between platform teams and their customers.
•    Plan, scope, and provide long-term, sustainable customer management support between platform teams and game developers.
•    Assess, escalate, and document emergent customer issues, identifying and improving on process pain points and inefficiencies.
 
Required Qualifications:
 
•    4+ years of professional experience in the project management craft for large-scale software products utilizing different crafts and disciplines whilst serving a global audience.
•    Experience managing product goals across multiple teams.
•    Experience with iterative development methodologies like Scrum & Agile, and have used supporting software (i.e.: JIRA)
 
Desired Qualifications:
 
•    Experience working on a variety of software products in the gaming and entertainment space
•    Knowledgeable about the gaming industry including newest trends and events